399bct Privacy Policy — Your information is safe with us

1 What Data We Collect

Various types of data are collected when you create and use a 399bct account. This data is gathered in three main ways — information you provide directly, data collected automatically, and information received from third parties. 399bct only collects data that is genuinely necessary to deliver its services.

Data Type	Example	Reason for Collection
Identity Information	Full name, date of birth, NID number	KYC verification and age confirmation
Contact Information	Phone number, email address	Sending account notifications
Financial Information	Mobile banking number, transaction history	Deposit & Withdrawal Processing
Device Information	IP address, browser type, OS	Security & Fraud Prevention
Gaming Information	Game history, bet amounts	Service Improvement & Responsible Gaming

399bct does not collect any personal data beyond what is listed above. We do not collect information related to your religious beliefs, political views, or health.

2 How Your Information Is Used

399bct uses the data it collects exclusively for the purposes listed below. In accordance with 399bct's Privacy Policy, every use of your data has a specific and legitimate reason.

• Account Management: Your data is used to create, verify, and manage your 399bct account.
• Payment Processing: Financial information is used to securely process deposit and withdrawal transactions.
• Customer Support: Your data is used to resolve issues and provide customer support.
• Security Assurance: Data is analyzed to detect and prevent fraud, money laundering, and unauthorized access.
• Promotional Notifications: With your consent, you will be kept informed about 399bct offers and bonuses.
• Responsible Gaming: Your gaming patterns are monitored to identify potentially risky behaviour.
• Legal Obligations: Relevant information may be disclosed to regulatory authorities as required to comply with applicable laws.

3 Data Retention & Duration

399bct retains your data only for as long as necessary. All data is stored on secure servers while your account is active. After account closure, certain data may be retained for a defined period to meet legal obligations.

399bct's servers operate in data centres that meet the highest security standards. Physical security, network firewalls, and a real-time intrusion detection system work together to keep your data safe. Backups are taken regularly and stored in encrypted form.

• Account data: retained for up to 5 years after account closure
• Financial transaction records: retained for up to 7 years for legal compliance
• Cookie & Session Data: Deleted automatically when the session ends
• Support conversations: retained for up to 2 years after resolution

4 Sharing Information with Third Parties

399bct shares data with third parties only in limited circumstances and strictly on a need-to basis. Any such sharing is done for a specific purpose and under a strict confidentiality agreement. Third parties are clearly listed in 399bct's Privacy Policy.

• Payment Processors (Mobile Banking, Nagad, Rocket): Only the minimum information required to process transactions is shared.
• KYC verification provider: Specific documents may be shared for the purpose of identity verification.
• Law enforcement agencies: Data is disclosed when required by court order or legal obligation.
• Technology Partners: Limited technical information may be shared for system maintenance purposes.

5 Cookies & Tracking Technologies

399bct uses cookies to ensure the website functions properly. Cookies are small text files stored in your browser. 399bct primarily uses two types of cookies — essential cookies (required for the site to operate) and analytical cookies (used to improve site performance).

• Session Cookie: Keeps you logged in during your session; cleared when the browser is closed.
• Preference Cookies: Remembers your language and display preferences.
• Security Cookies: Protects your account against CSRF attacks.
• Analytics Cookies: Page visits and usage patterns are analyzed on an anonymized basis (no personal identification involved).

You can disable cookies at any time through your browser settings. However, disabling essential cookies may cause some 399bct features to stop working correctly.

6 Your Privacy Rights

As a 399bct user, you have several important rights regarding your own data. 399bct fully acknowledges these rights and is committed to responding to any reasonable request.

• Right to Access: You can request a copy of the data 399bct holds about you at any time.
• Right to Rectification: You can request a correction if any of your data on record is inaccurate.
• Right to Erasure: You can request deletion of your data where there is no legal obligation to retain it.
• Right to Restriction of Processing: You can request that processing of your data be restricted under certain circumstances.
• Right to Data Portability: You can request a copy of your data in a structured, portable format.
• Right to Object: You may object to the processing of your data for specific purposes.

To exercise any of these rights, please contact the 399bct support team. We aim to process your request within 72 hours. Please note that certain data may not be erasable due to legal obligations.

7 Security Measures

399bct protects your data using industry-leading security measures. Both technical and organisational safeguards are in place to minimise the risk of any privacy breach.

• SSL/TLS Encryption: All data transmissions are encrypted with 256-bit SSL.
• Two-Factor Authentication (2FA): Adds an extra layer of security to your account.
• Firewall Protection: Robust firewalls are in place to prevent unauthorized access to our servers.
• Intrusion Detection: Any suspicious activity is detected and flagged in real time.
• Regular Security Audits: Regular security audits are conducted by independent third-party experts.
• Staff Training: All staff are trained in data protection and have signed confidentiality agreements.

8 Children's Privacy Protection

399bct strictly prohibits use of the platform by anyone under 18. We do not knowingly collect data from minors. If an underage account is identified, it will be closed immediately and all associated data will be deleted.

If you believe your underage child is using 399bct, please contact our support team immediately. 399bct is committed to ensuring responsible gaming. For more information, visit our Responsible Gaming View Page.

9 Privacy Policy Updates

399bct reserves the right to update this Privacy Policy at any time. Any changes will be reflected on this page with a revised date. Users will be notified of significant changes via email or platform notification.

Continued use of 399bct after any changes have been made will be considered acceptance of the updated Privacy Policy. We recommend reviewing this page regularly. The date of the most recent update is always displayed at the top of the page.

10 Contact & Complaints

For any questions, concerns, or complaints regarding the Privacy Policy, please contact the 399bct support team. Our dedicated privacy team will process your request as promptly as possible. You can typically expect an initial response within 72 hours.